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The Saga of EA Customer support part 2


Dec 24, 2016 (2 days after initial contact)

I completed my task set out by the CSR from my previous contact, what I had interpreted as being complete the next quest, and in this case I chose the complete 25 games to unlock the final zombie hero.  Over the course of those 25 games I played some multiplayer and increased my Rank and League.  I completed several additional Quests, as well as several single player Missions. None of that had worked, and now the final zombie hero did not unlock either.  Time to contact support and tell them that the issue had not resolved.

At 1:52 PM I sent Support the following email:

Hi.
I've completed up until the next quest where the reward was unlocking the last zombie hero.
I still have not received the last starting plant hero, as well I have not revcieved the last starting zombie hero from the last completed quest.
My hero's thus far are:
Green shadow
Solar flare
Night cap - revcieved from 6.99 starter bundle
Super brains
The smash
 Being that it's a) Christmas holidays, and b) a Saturday I wasn't expecting an immediate response, nor did I get one.
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