Skip to main content

The Saga of EA Customer support part 6

Between the 6th and the 9th not much happened.  Mostly this was the peroid where I was trying to be a nusance and hopefully cause something to show up on a report that would land on a middle managers desk at some point.

Jan 6, 2017

 At some point this day, I gave the game a 1 star review on the play store.  I also took to the official forums and saw several others experiencing the same issue, as early as Nov 1st.  I don't know at what time each happened.

At 1:22 PM I submited a bug, claiming that there was a problem with the support procedures, causing cases to be closed with out a proper resolution.  This was closed without responce, then again reopened by me.  It currently remains open.

At 4:16 PM They responded to my second case, that it was a duplicate, and that it was closed:

Thank you for contacting us back at Electronic Arts. 
I would like to inform that your case (escalated)#[First Case] is already escalated to our specialist team. Please let me share that due to high volume of customers our studio team is unable to respond you back by the expected timeline and in this case I only request you to please have patience and wait for some time, as they are working on your issue. Also do not update the case#[First Case] to avoid delay in response from the specialist .
And, if you want to know the status of your issue, you can update the same case# [Second Case]. Thank you again for understanding and patience. 
This case will get closed automatically. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

I responded with the following:
This resolution remains unsatisfactory.
Which reopend the ticket.

At 6:33 PM They responded again to my second case, that it was a duplicate, and that it was closed, a carbon copy of the above email, but this time something caught my eye.

at 8:19 PM I responded with the following:
Please update me on the status of this issue.
The case still remains open, without responce.
Labels:

Comments

Post a Comment

Popular posts from this blog

8Bitdo NES 30 Pro on linux

This post will go over the setup I had to do to get my   8Bitdo  NES30 Pro controller working on my Arch linux desktop with steam.  This results in the system loading the xboxdrv automatically when the controller is connected, and unloading once finished. Firmware Update The first thing to tackle was the firmware update on the controller,  This may not be needed, but I like to keep my devices up to date. After some googling, I was able to find a program called fwupd  that's able to update the controller via a USB connection.  It's available for Arch in the community repo. The basic syntax of the command is: fwupdmgr get-devices fwupdmgr refresh fwupdmgr get-updatessudo fwupdmgr update The controller will need to be put into 'Firmware update mode'.  Be aware that the final command will also update all eligible firmware on your system, so If you don't want that, please dig into the documentation Bluetooth Connection G...
1 comment
Read more

The Saga of EA Customer support part 5

Jan 5, 2017  (14 Days after the initial contact) At 2:24 AM I was sent the following in reply to my 3rd ticket where I stated that I was going to become a nuisance. Thank you for contacting Electronic Arts Customer Experience. I sincerely apologize for the delay caused in responding to your issue and appreciate your patience. This is ***** from the Game team following up your incident.  I would like to inform you that your case was escalated to the dedicated team. In this case I suggest you to wait for email from the specialist team.  Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com , or ask our community experts by visiting Answer HQ at http://answers.ea.co This reply also closed the ticket. At 5:26 PM I replied with the following: Hi, Thank you for taking the time to update me on this issue. However:...
Post a Comment
Read more

The Saga of EA Customer support part 2

Dec 24, 2016 (2 days after initial contact) I completed my task set out by the CSR from my previous contact, what I had interpreted as being complete the next quest, and in this case I chose the complete 25 games to unlock the final zombie hero.  Over the course of those 25 games I played some multiplayer and increased my Rank and League.  I completed several additional Quests, as well as several single player Missions. None of that had worked, and now the final zombie hero did not unlock either.  Time to contact support and tell them that the issue had not resolved. At 1:52 PM I sent Support the following email: Hi. I've completed up until the next quest where the reward was unlocking the last zombie hero. I still have not received the last starting plant hero, as well I have not revcieved the last starting zombie hero from the last completed quest. My hero's thus far are: Green shadow Solar flare Night cap - revcieved from 6.99 starter bundle S...
Post a Comment
Read more